FAQs

FAQs


Normal

You should write note in 3rd Step for each order (Ex.: Please Combine my order with 12345) or emaile us (sales@kknovelty.com) or give us a phone call (901) 590-3708.
If your order hasn't been shipped, give us a phone call (901)590-3708 , you can reach to manager and we will see what we can do.
We do accept cash if the customer is purchasing in our warehouse. We don't accept COD only Credit card or Deposit in Bank or cheque picture.
If your order hasn't been shipped simply email us at: sales@kknovelty.com or give us a phone call and we will see what we can do
You can make your payment with credit card,paypal, wire transfer or COD money order. As always, we encourage our customers to pay online.
We do not offer any refund or exchange for damaged merchandises. It's the carrier company's responsibility.
Most of our merchandise are made in United States. But we also carry different merchandises from other countries.
Yes you can. You are always welcome to our warehouse to pick up your orders.
Most orders will ship out in 24 hours.
Sometimes we get backed up with orders and it can take a day or two to process them. We do not charge credit cards until merchandise ships so if we are unable to ship your order for any reason you will not be charged anything.
Sorry, but our inventory changes so often that we are unable to provide paper catalogs.

Yes you can, on all domestic orders we can give tracking numbers by email or phone if it's requested by the customer.

We don't ship internationally.
Shipping cost depends on the weight of the package, delivery time requested by the customer and distance. We cannot guarantee overnight delivery if order is received after 1:30 pm Pacific Time.
We are working with USPS , FEDEX , UPS and DHL Services for a better shipping.
First, you should navigate our website and you should add the products that you like to your cart by clicking on the "Add" button. If you want to add more than one product, you should increase or decrease the numbers in the right side of quantity box and then click to "Add" button. Once you have finished your shopping, click on the "Checkout" button on the top of left hand side menu. When you open the Cart page, Click on the "Checkout" button. When you open the Checkout page, you will enter your shipping and billing informations then, you will choose payment method. (At this time,We will not charge money. Before shipping, we will call you for permission to charge money in your account. We do not charge anything without your permission.) In 3rd Step, if you have messages or special request for order, you can write in "Shipping Note" area then you will click "Finish" button. You will receive email about your order and your estimated merchandise total (without shipping cost) in 15 minutes.