How do I cancel my order?kknoveltyIf your order hasn't been shipped, give us a phone call (901)590-3708 , you can reach to manager and we will see what we can do.
Do you accept cash or money order?kknoveltyWe do accept cash if the customer is purchasing in our warehouse. We don't accept COD only Credit card or Deposit in Bank or cheque picture.
How can i make the payment?kknoveltyYou can make your payment with credit card,paypal, wire transfer or COD money order. As always, we encourage our customers to pay online.
What is your return policy?kknoveltyWe do not offer any refund or exchange for damaged merchandises. It's the carrier company's responsibility.
Where are your merchandises made in?kknoveltyMost of our merchandise are made in United States. But we also carry different merchandises from other countries.
Can I pick-up my order from your warehouse?kknoveltyYes you can. You are always welcome to our warehouse to pick up your orders.
How long does it take to ship?kknoveltyMost orders will ship out in 24 hours.
It has been a few days and my order still says Processing, what does this mean?kknoveltySometimes we get backed up with orders and it can take a day or two to process them. We do not charge credit cards until merchandise ships so if we are unable to ship your order for any reason you will not be charged anything.
Do you have a catalog that you can send me?kknoveltySorry, but our inventory changes so often that we are unable to provide paper catalogs.
Can I get a tracking number?kknovelty
Yes you can, on all domestic orders we can give tracking numbers by email or phone if it's requested by the customer.
Do you ship internationally?kknoveltyWe don't ship internationally.
How much is shipping?kknoveltyShipping cost depends on the weight of the package, delivery time requested by the customer and distance. We cannot guarantee overnight delivery if order is received after 1:30 pm Pacific Time.
What is your shipping methods ?kknoveltyWe are working with USPS , FEDEX , UPS and DHL Services for a better shipping.
How do I place the order?kknoveltyFirst, you should navigate our website and you should add the products that you like to your cart by clicking on the "Add" button. If you want to add more than one product, you should increase or decrease the numbers in the right side of quantity box and then click to "Add" button. Once you have finished your shopping, click on the "Checkout" button on the top of left hand side menu. When you open the Cart page, Click on the "Checkout" button. When you open the Checkout page, you will enter your shipping and billing informations then, you will choose payment method. (At this time,We will not charge money. Before shipping, we will call you for permission to charge money in your account. We do not charge anything without your permission.) In 3rd Step, if you have messages or special request for order, you can write in "Shipping Note" area then you will click "Finish" button. You will receive email about your order and your estimated merchandise total (without shipping cost) in 15 minutes.